| Customer Service: |
| Great customer service starts when
you contact Pen-Tech Sales to place an order or make an inquiry.
Our customer service representatives are technology experts
who listen and ask questions, rather than just write orders. Great service continues with our Sales Engineer whose sole
responsibility is to identify (sometimes unspoken) customer
needs and make sure we address them. The Sales Engineer is
someone you can call or e-mail if you have any question or
issue concerning any aspect of your business relationship
with Pen-Tech Sales regarding that equipment, terms of payment,
delivery, order fulfillment, quality of service. Anything
at all.
|
| Procurement: |
Managing
multiple supplier relationships, processing purchase orders,
tracking
in-bound product shipments
and returning defective products to vendors takes up valuable
time and resources. When you partner with Pen-Tech Sales,
the procurement process is simplified: One vendor to contact.
Our
material and purchasing managers are trained to manage multiple
vendor’s products and relationships. Turn to Pen-Tech
Sales to reduce your overhead.
|
| Production: |
| Every product
we ship is customized around your requirements. Memory cards,
CPUs, cabling, operating
systems, drivers–there are literally hundreds of variables
that must be carefully managed when building a system. At our
state-of-the-art assembly plant in Greensboro, North Carolina,
the experienced technicians that assemble your system utilize
tracking systems to ensure only the correct parts, with correct
version and revision levels, are used. Once systems are configured, they are
carefully tested–both
functionally and electrically–against your specification.
We make sure nothing has been overlooked, everything is properly
connected, and that the entire system performs as ordered.
|
| For
additional information, please Contact
Us immediately. |
|
